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A Sustainable Earth
"A Sustainable Earth" explains the science behind global climate change, and how energy consumption, solid waste disposal and urban issues impact our natural environment.
Start date:Available Now
Duration:14 hours
Avental mais verde
Veja o que significa sustentabilidade na Starbucks e como você pode incorporá-la na sua vida.
Start date:Disponível agora
Duration:2-3 horas
Being Indispensable
Learn the risks associated with being so great at your job that you become indispensable. Yes, there are risks.
Start date:Available Now
Duration:1-3 hours
Brand vs Reputation
Learn how to close the gap between the personal brand you want to convey and the reputation others may perceive.
Start date:Available Now
Duration:1-3 hours
Building Sensory Skills: One Cup at a Time
In this course, you'll build your ability to identify what you smell and taste in your cup. Then you'll practice describing and sharing your sensory experiences with others. And all throughout, you'll form a deeper appreciation for the beverage you already love.
Start date:Available Now
Duration:1-2 hours
Business Leadership Design: Closing the Service Quality Gap
Enhance your company's reputation and increase customer affinity by learning in this lesson the importance of offering quality service to meet customers' expectations of your product or service.
Start date:Available Now
Duration:1-3 hours
Business Leadership Design: Outlining the Customer Experience
Whether your company offers products or services, every touchpoint with your customers matter. Learn a new tactic called service blueprinting to plan a better experience for your business' customers.
Start date:Available Now
Duration:1-3 hours
Business Leadership Design: Recovering from Service Failures
Sometimes customers are not satisfied with your business' offerings. Learn methods to provide service recovery to the dissatisfied customer in order to turn these moments of failures into profit.
Start date:Available Now
Duration:1-3 hours
Business Leadership Design: Speaking the Language of Your Customer
Interested in offering a new product or service at your company? This lesson will help you use your customers' voice to inform the design and pitch of your business offerings.
Start date:Available Now
Duration:1-3 hours
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