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A Sustainable Earth

A Sustainable Earth

Additional Courses

"A Sustainable Earth" explains the science behind global climate change, and how energy consumption, solid waste disposal and urban issues impact our natural environment. 

Date de début:Available Now

Durée:14 hours

Being Indispensable

Being Indispensable

Additional Courses

Learn the risks associated with being so great at your job that you become indispensable. Yes, there are risks.

Date de début:Available Now

Durée:1-3 hours

Brand vs Reputation

Brand vs Reputation

Additional Courses

Learn how to close the gap between the personal brand you want to convey and the reputation others may perceive.

Date de début:Available Now

Durée:1-3 hours

Building Sensory Skills: One Cup at a Time

Building Sensory Skills: One Cup at a Time

Coffee Academy

In this course, you'll build your ability to identify what you smell and taste in your cup. Then you'll practice describing and sharing your sensory experiences with others. And all throughout, you'll form a deeper appreciation for the beverage you already love.

Date de début:Available Now

Durée:1-2 hours

Business Leadership Design: Closing the Service Quality Gap

Business Leadership Design: Closing the Service Quality Gap

Design Thinking

Enhance your company's reputation and increase customer affinity by learning in this lesson the importance of offering quality service to meet customers' expectations of your product or service.

Date de début:Available Now

Durée:1-3 hours

Business Leadership Design: Outlining the Customer Experience

Business Leadership Design: Outlining the Customer Experience

Design Thinking

Whether your company offers products or services, every touchpoint with your customers matter. Learn a new tactic called service blueprinting to plan a better experience for your business' customers.

Date de début:Available Now

Durée:1-3 hours

Business Leadership Design: Recovering from Service Failures

Business Leadership Design: Recovering from Service Failures

Design Thinking

Sometimes customers are not satisfied with your business' offerings. Learn methods to provide service recovery to the dissatisfied customer in order to turn these moments of failures into profit.

Date de début:Available Now

Durée:1-3 hours

Business Leadership Design: Speaking the Language of Your Customer

Business Leadership Design: Speaking the Language of Your Customer

Design Thinking

Interested in offering a new product or service at your company? This lesson will help you use your customers' voice to inform the design and pitch of your business offerings.

Date de début:Available Now

Durée:1-3 hours

Café Duplo: Inglês para Negócios

Café Duplo: Inglês para Negócios

Additional Courses

Use o contexto de produção de café para começar a aprender inglês para negócios e inglês usado em cenários de trabalho.

Date de début:Available Now

Durée:10 horas

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